GM ToolsWest Jefferson's Rewards Program
Terms and Conditions
Overview of the Preferred Owner Program
1. The West Jefferson Chevrolet Buick GMC Rewards Program is a loyalty program sponsored by West Jefferson Chevrolet Buick GMC through which owners can earn dollars toward future service, parts and
accessory purchases by purchasing a vehicle (new and used), service labor,
parts and accessories from the West Jefferson Chevrolet Buick GMC dealership.
2. All dollars earned can be used at the West Jefferson Chevrolet Buick GMC store ONLY.
A. Participation in the Program
1. All customers who have purchased a vehicle, had service (labor and/or parts)
performed on their vehicles, bought accessories and/or parts from West Jefferson Chevrolet Buick GMC are eligible.
The Program is open to all West Jefferson Chevrolet Buick GMC customers who are over the
age of 18.
2. Employees are eligible to participate in the Program.
3. Fleet customers or wholesale customers are not eligible to participate in the
Program.
4. The Sales and Service managers offer the Program invitation to the customer - in
person or via emailed/mailed invitation.
5. Participation in the Program constitutes each Preferred Owner's full and
unconditional agreement to these Terms and Conditions.
6. The personal information that is collected from you in connection with the Program
will be used in accordance with the GM Privacy Policy.
B. Earning Program Dollars
1. When you are first enrolled in the Program, the Rewards Owner will receive a
West Jefferson Chevrolet Buick GMC preferred owner card. The card is to be used for each eligible transaction.
2. Dollars are earned in the following ways:
a. Vehicle purchase earns $250 toward a future vehicle purchase
b. Each service event (parts and labor) earns 3% of total dollars spent
(less tax) towards a future service, parts or accessory sale
c. Each parts and/or accessory purchase earns 3% of total dollars spent
(less tax) towards a future service, parts or accessory sale
d. Coupons and other special offers may not be used in conjunction with
the Program. These dollars spent will not receive the 3% earned reward.
C. Using Program Points (Dollars)
1. Reward Owners can use their reward dollars for any vehicle purchase, service (parts
and labor) expense, parts and/or accessory purchase up to a maximum of $300.00
in any one transaction.
2. Reward dollars are for customer pay service only. Warranty and extended warranty
repairs are excluded from the progrram.
3. Reward dollars expire within 24 months.
4. Reward dollars have no cash value.
5. Reward dollars are non-transferable.
6. Reward dollars can only be used at West Jefferson Chevrolet Buick GMC.
7.Returned items purchased with Reward dollars will not be exchanged for cash. The
returned item's program value will be returned to the preferred owner's account.
D. Modification and Termination of the Program
1. West Jefferson Chevrolet Buick GMC may modify any of the terms and conditions governing the
Program - including, but not limited to, the methods through which dollars can be
earned, how the Program can be used, the value of the earned dollars, at any time,
without notice, even though these changes may affect the Reward Owner's ability to
use the dollars that have all ready been earned.
2. The Program has no pre-determined termination date and may continue until such
time that West Jefferson Chevrolet Buick GMC may terminate the program at any time, with no notice
given.
3. The Reward Owners continued participation in the Program constitutes the Reward
Owners acceptance of any changes made to these Terms and Conditions. The
Reward Owners are responsible for remaining knowledgeable as to any changes
that West Jefferson Chevrolet Buick GMC may make to these Terms and Conditions. The most current
version will be available on the Reward Owner's Website and will supersede all
previous versions of the Terms and Conditions.
E. General Terms and Conditions
1. Accrued Preferred Owner Dollars do not constitute property of a Reward Owner and
have no value outside of the program. Reward Owner dollars are credits that
West Jefferson Chevrolet Buick GMC may revoke at any time as set forth herein. Reward Program
points may not be exchanged for cash, assigned, bartered, or transferred, except as
set forth herein, and are not transferable upon death, as part of a domestic relations
matter, or otherwise by operation of law.
2. Each Reward member is responsible for ensuring that the information in his/her
account is accurate and kept current.
F. Limitation of Liability
1. By participating in the Program, each Reward Owner accepts all responsibility for,
and hereby indemnifies and holds harmless West Jefferson Chevrolet Buick GMC , and each of the
their related companies, General Motors, Maritz , FMR and each such company's
respective officers, directors, employees, shareholders, agents, and successors, and
assigns (the "Released Parties"), from and against any claims that may arise from
actions taken by such Member or for any unauthorized access to Preferred Owner's
account from a third party.
2. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO,
NEGLIGENCE, SHALL THE RELEASED PARTIES BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING
OUT OF THE PROGRAM. EVEN IF ANY OR ALL OF THE RELEASED PARTIES
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE SUCH
EXCLUSIONS MAY NOT APPLY TO YOU. IF A REWARDS OWNER PROVES
THAT West Jefferson Chevrolet Buick GMC HAS IMPROPERLY DENIED THAT PREFERRED
OWNER'S EARNED DOLLARS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT
AMOUNT OF EARNED DOLLARS. BY PARTICIPATING IN THE PROGRAM, A
REWARDS OWNER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR
ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE (1) YEAR
AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION,
OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. "
G. Legal Disputes.
1. Reward Owners agree that any controversy or claim at law or equity that arises out
of or relates to the Program ("Claims") shall be resolved in accordance with one of
the subsections below, or as otherwise mutually agreed upon in writing by the
parties.
a. Arbitration. For any Claim (excluding Claims for injunctive or other equitable
relief) where the total amount of the award sought is less than $10,000.
Reward Owners or West Jefferson Chevrolet Buick GMC may elect to resolve the dispute
through binding arbitration conducted by telephone, online, and/or based
solely upon written submissions where no-in person appearance is required.
Any judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof.
b. Court. Alternatively, any Claim may be adjudicated by a court of competent
jurisdiction located in Jefferson NC, or where the defendant's is located.
Preferred Owners and West Jefferson Chevrolet Buick GMC agree to submit to the personal
jurisdiction of the courts located within the county of Ashe, NC.
c. Violations of Section G ("Legal Disputes") All Claims (excluding requests
for injunctive or equitable relief) between the parties must be resolved using
the dispute resolution mechanism that is selected in accordance with this
Section by the party first to assert a Claim, either through a court filing or a
commencement of arbitration. Should either party file an action contrary to
this Section G, the other party may recover attorneys' fees and costs up to
$1000.00, provided that the party seeking the award has notified the other
party in writing of the improperly filed Claim, and the other party has failed to
withdraw the Claim.
2. These Terms and Conditions are governed by and interpreted under the laws of the
state of North Carolina, U.S.; as such laws are applied to agreements entered into and to be
performed entirely within (state) by (state) residents. Notwithstanding the foregoing
sentence, the Federal Arbitration Act ("FAA"), and all of its rules and procedures,
shall govern Section G hereof, to the extent that the FAA is inconsistent with North Carolina
law. Headings are for reference purposes only and in no way define, limit, construe
or describe the scope or the extent of such section. West Jefferson Chevrolet Buick GMC's failure to
act with respect to a breach by West Jefferson Preferred Owner Program does not waive its right
to act with respect to subsequent or similar breaches. These Terms and Conditions
and any documents it incorporates set forth the entire understanding between the
parties with respect to the subject matter hereof. Sections F and G shall survive any
termination or expiration of this agreement. It is the express wish of the parties that
this document and any related documents be drawn up in English.
3. If any provision of these Terms and Conditions is found to be invalid or
unenforceable by a court of competent jurisdiction, such provision shall be severed
from the remainder of these Terms and Conditions, which will otherwise remain in
force.